- iPhone: notifications from the Wallet app must be allowed in Settings › Notifications. The message for a stamp, a reward or a campaign then appears on the lock screen.
- Android: Google Wallet shows the message inside the card; a system alert depends on the Google Wallet settings on the phone. Google accepts at most 3 notifications per card per 24 hours: beyond that, the message waits or is not sent.
- Card removed from the Wallet: no more notifications arrive. For a reward, Goodly then notifies the customer by e-mail if they have an address.
A campaign's counter shows eligible cards and the sends accepted by Apple or Google, not the notifications actually displayed. A customer who declined offers at sign-up, or has unsubscribed, does not receive your campaigns but keeps the messages related to their card (stamp, reward).