Common problems

My dashboard is blocked

Three causes: e-mail not verified, payment pending, account suspended. What to do in each case.

  • "Verify your email": enter the 6-digit code sent to your address (valid for 10 minutes). "Resend" sends a new code; remember to check your spam folder.
  • "Payment pending": your last payment did not go through. Click "Complete payment" to pay the invoice; the dashboard and stamps resume as soon as the payment is received. Your customers' cards remain intact.
  • Account suspended: write to contact@goodly.be from the account's e-mail address.

During a block for non-payment or suspension, the team's till mode is also suspended. If you can no longer find your password, use Forgot password.