When a customer reaches the threshold, their card shows "Reward" and they receive a notification: immediately on iPhone; on Android, Goodly sends the message through Google Wallet within the following hour, then by e-mail if the card has been removed from the Wallet.
To serve it:
- Find the customer (code, scan or name) in Stamp, My customers or till mode.
- Click "Serve the reward".
- On a points card, choose the tier: by default the highest one the balance covers; its points are deducted at that moment.
On a stamp card, the counter starts again from zero as soon as the threshold is reached; the reward stays "pending" on the card until it is served, and the customer keeps collecting in the meantime. The log keeps a record of every reward served.